Delivery Happiness by Tony Hsieh
Sources : Delivery Happiness By Tony Hsieh
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the Top priority
Apply research from the science of happiness to running a business
Zappos by Tony Hsieh
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos,
the online retailer that's doing over $1 billion in gross merchandise sales annually.
After debuting as the highest-ranking newcomer in Fortune magazine's
annual "Best Companies to Work For" list in 2009,
Zappos was acquired by Amazon in a deal valued at
over $1.2 billion on the day of closing.
Happiness is a state of Mind.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life.
He start from starting a worm farm to running a pizza business,
through LinkExchange, Zappos, and more. Fast-paced and down-to-earth,
Delivering Happiness shows how a very different kind of corporate culture.
It is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
Another great book by Tony Hsieh
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